Shipping/Returns

Shipping

FREE next day delivery for all orders placed before 4:00pm within the UAE. Orders placed after 4:00pm will be delivered after 2 days.

Same Day Delivery option for all orders placed before 12:00pm charged at AED 50 per product.

We use a 3rd party courier who will deliver your order between 9:00am and 9:00pm. Excluding Fridays and public holidays.

Orders placed on Friday or public holidays will be processed the next business day and delivered the day after that.

Shipping out of the United Arab Emirates will be quoted for at checkout.

Returns

If you are not 100% satisfied with the size of your fire pit for any reason, just contact us and we’ll be happy to exchange your fire pit for another model. Return your order back to us within 7 days in its original form and we can either provide you a credit note or an instant exchange.

Customers from outside the United Arab Emirates are eligible for swaps but will be responsible for covering the shipping cost.

Lifetime Warranty

We warranty each and every Solo Stove product to be free of manufacturing defects, and we will replace with a new product, at our option, any Solo Stove product that is deemed defective. Solo Stove does not warranty its products against normal wear or misuse. If your Solo Stove product was damaged due to misuse, our customer service team can analyze the damage and may be able to suggest options for the customer to remedy. 

International Fees

Many countries charge import fees, dues, taxes or other charges if you order products from outside your country. We do not cover these fees. It is your responsibility to find out if you will be charged fees upon receiving your package. Contact your government, customs office or post office if you have questions about fees in your country. 

Some credit cards issuers charge processing fees when customers place orders in/from different countries. It is your responsibility to find out if your credit card issuer will charge an international processing fee. The international processing fee is charged by the credit card issuer. We do not cover these fees.